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Troubleshooting

In case of issues with Sync:

LOGiCAL Sync won't start​

Beamex has used application whitelisting services in order to prevent this from happening, but if you try to start the LOGiCAL Sync app and nothing happens, the reason could be that your antivirus software has blocked the use of this application. After allowing the application to run, everything should work normally.

Nothing happens after signing into LOGiCAL Sync​

If you can sign into Sync, but then LOGiCAL Sync is stuck in following view: LOGiCAL Sync Stuck

  • Most likely there is a firewall blocking a necessary port. LOGiCAL Sync requires ports 443 and 50051 to be open.

Sync freezes​

If the sync freezes for a long time for some reason (i.e. the sync button stays "grayed out"), you need to restart the Sync app for it to be able to sync again. Sync_freeze

Errors during syncing instruments​

Sometimes the instrument is not suitable for the calibrator's capabilities. In these cases the Sync log can provide helpful information what could have gone wrong. This happens at least in following scenarios:

  • MC2/4 only support error calculated for output if unit is %of span
  • Combined error limit is not supported by MC2/4 calibrators. Only constant or only relative error limit are supported

Selected temperature sensor type is not found from calibrator​

The list of sensor types available for each calibrator are listed in the device brochures. If you try to use a sensor type you have not purchased for the calibrator, that will cause an error