Troubleshooting
In case of issues with Sync:
LOGiCAL Sync won't start
Beamex has used application whitelisting services in order to prevent this from happening, but if you try to start the LOGiCAL Sync app and nothing happens, the reason could be that your antivirus software has blocked the use of this application. After allowing the application to run, everything should work normally.
Nothing happens after signing into LOGiCAL Sync
If you can sign into Sync, but then LOGiCAL Sync is stuck in following view:
- Most likely there is a firewall blocking a necessary port. LOGiCAL Sync requires ports 443 and 50051 to be open.
Sync freezes
If the sync freezes for a long time for some reason (i.e. the sync button stays "grayed out"), you need to restart the Sync app for it to be able to sync again.
Errors during syncing instruments
Sometimes the instrument is not suitable for the calibrator's capabilities. In these cases the Sync log can provide helpful information what could have gone wrong. This happens at least in following scenarios:
MC2/4 related known issues
- MC2/4 only support error calculated for output if unit is %of span
- Combined error limit is not supported by MC2/4 calibrators. Only constant or only relative error limit are supported
Selected temperature sensor type is not found from calibrator
The list of sensor types available for each calibrator are listed in the device brochures. If you try to use a sensor type you have not purchased for the calibrator, that will cause an error