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Multi-factor Authentication (MFA)

Introduction​

A new security feature has been developed for myBeamex: Multi-factor Authentication (MFA). This new security feature can be enabled by customers who wish to utilize it. Once enabled, this security enhancement requires users to provide a second verification step to gain access to their accounts, significantly reducing the risk of unauthorized access and enhancing the overall security of your organization's data.

Customer Benefits​

The new MFA feature offers following benefits:

  • Enhanced Security: MFA adds an extra layer of protection, making it much harder for malicious actors to gain access to your accounts, even if they have your password.
  • Improved Compliance: Implementing MFA helps your organization meet various regulatory and compliance requirements related to data security and user authentication.

    • How It Works​

    Setting up and using MFA is straightforward:

    • Enabling MFA: MFA is enabled through Organization settings and once enabled, users will be prompted to set up MFA during their next login. Users will need an authenticator app installed on their mobile device (see supported apps under Requirements section).
    • First login for the users: After you have provided your credentials while logging in, follow the prompts to set up MFA, which includes scanning a QR code with your authenticator app. Complete the setup by providing the code from your authenticator app.
    • Daily Usage: After setting up MFA, in addition to the normal user credentials, users will be required to provide an additional verification code from their authenticator app each time they log in to myBeamex.

    Note!

    When MFA is enabled for any of a user's organizations, it automatically becomes required for all of their organizations.

    Requirements​

    To use the new MFA feature, the following requirements must be met:

  • Authenticator App: Users need to have a supported authenticator app installed on their mobile device. The authenticator apps can be loaded from Google The functionality has been tested with following authenticator apps: Microsoft Authenticator, Google Authenticator. Other authenticator apps may work, but have not been tested.

    • Important information​

    For a smooth transition, it is important to inform your organization's users about the upcoming change in advance.

    MFA for Users​

    Note!

    The first login after enabling MFA must be done with a computer.

    Set up MFA​

    The organization administrator can configure MFA to be required in your organization. Once the setting is enabled, any user logging in will need to set up the MFA for their individual account to gain access to their account. This is done during the login. As a prerequisite, you need an authenticator app installed on your device. Please see Supported authenticator apps for details.

    1. Log in to your myBeamex account with your credentials.
    2. The login window will continue to the MFA setup.
    3. Open the authenticator app on your mobile device and use it to take a picture of the QR code provided by the login window. When logging in using Android or iOS device, you can use the “I can’t scan the code” instead.
    4. Follow the instructions in the app to complete the setup.
    5. Once set up in the authenticator app, click "I have completed the scan".
    6. Authenticate yourself by providing the code from your authenticator app.
    7. You can now access the service.
    myBeamex_mfa

    Daily Usage​

    Once MFA is set up, you'll be asked to provide a verification code from your authenticator app, after entering your user credentials.

    myBeamex_verification_code

    MFA For Administrators​

    Before enabling MFA​

    Before enabling MFA for your organization, you should ensure that:

    • Users are informed about the upcoming change and provided with necessary training or information.
    • Users can install / use one of the supported authenticator apps. Your organization might already be using one.

    Note!

    The first login after enabling MFA must be done with a computer.

    Step-by-Step Guide to Enable MFA for the Organization​

    To enable MFA for your organization, follow these steps:
    1. Log in to myBeamex with your administrative credentials.
    2. Navigate to Organization settings.
    3. Select the option to enable MFA for the organization.
    4. Inform users about the new MFA requirement and provide them with instructions on how to set up MFA for their individual accounts.
    myBeamex_mfa_setting

    Supported authenticator apps​

    myBeamex supports the following authenticator apps for MFA:

    Troubleshooting​

    If you encounter any issues with MFA, ensure you have a stable internet connection and verify that you are entering the correct verification code. If using an authenticator app, make sure the app is up to date. Contact support if you continue to experience issues.

    Reset your MFA​

    If you need to reset or remove MFA from your account, please contact support for assistance.